Leading With Change + Innovation
“If you really want to know about business, you should refer to Scott Steinberg.” -Sir Richard Branson, Virgin Group
Customer service is as much an art as it is a science, sitting somewhere at the nexus of relationship building/maintenance and problem-solving. Important to note as well: Relationships start with giving, and problem-solving begins with understanding. Any issue you'll confront is simply an interpersonal or business transaction which [...]
As influencer marketing experts can tell you, since the rise of online influencers and social media, effective handling of public relations efforts has become even more important to organizations' brands and bottom line. As all remain relatively new areas of exploration for enterprises and PR pros alike, here [...]
As a futurist speaker and trendspotter, it's safe to say: 2015 will bring many new trends for business - several of which we'll see on display here shortly at the Consumer Electronics Show in Las Vegas, starting this coming week. But which will matter most to your enterprise [...]
Career speakers often talk about the need to be highly proactive when it comes to climbing the corporate ladder. We're of the opinion that's a skewed view: As challenging as today's job market can be for both senior executives and junior recruits, proactivity is certaintly vital - but [...]
Customers are your most important strategic asset. But another of the organization's leading assets, and one that is often taken for granted, is a confident, trustworthy and empathetic employee. Oddly, this is a concept oft-discussed in training classrooms and instructional programs worldwide, yet one that's seldom implemented in [...]
Building trust with an influential audience, as you've seen in previous chapters, doesn’t happen overnight. (Amazon's years-long battle to generate a sizable profit helps underscore this point.) It occurs in little fits and starts, beginning as you start to show people that you’re on their side, and eventually [...]
Taking the time to provide great customer service is critical to the success of your business—at least, it is if you want to inspire repeat customers. According to the book Outside-In: The Power of Putting Customers at the Center of Your Business, by Harley Manning and Kerry Bodine, [...]
Never underestimate just how powerful a customer’s opinion can be, whether it's negative or positive, as it relates to the level of customer service you provide. According to the Word of Mouth Marketing Association, the typical American mentions specific brand names 60 times per week in online and [...]
As customer service speakers, experts and executives know, providing quality customer service has become more than just a given, or common courtesy. It’s evolved to become a core necessity in the age of abundance and commoditization, where dozens of competitors are literally just click or a call away. [...]
As any customer service expert can tell you, good working relationships with customers and colleagues are extremely important. But great ones are even better. Your clients are the lifeblood of your business, so developing and cultivating a healthy relationship with them is key to your success. A side [...]
