Listening and empathy – defined as the ability to understand and share others’ feelings – go a long way towards building healthy friendships and romantic relationships. But it may surprise you to learn that these skills are of equal value in the boardroom and business community as well. [...]
Good customer service is enough to satisfy a purchaser. But great customer service is what it takes to make a purchaser come back to you time and time again. Case in point: One major study found that 69 percent of customers typically cease to do business with providers [...]
“Customer experience is the new marketing,” says Mercedes Benz USA President and CEO Steve Cannon, and few quotes capture how vital that the process of building strong customer relationships now is to the health of your business. What’s more, Cannon’s quote cuts two ways: Word of mouth drives [...]
Here's a quick quiz for businesses, brands, and modern professionals hoping to lead and inspire others more effectively: What must organizations know to successfully engage and promote their services and solutions to today’s audience – and protect their reputation, even in times of crisis? Which new rules and [...]
August 2, 2017
Posted in
Business,
Customer Service,
Featured,
Healthcare,
Leadership,
Management,
Marketing,
Sales,
Social Media,
Technology
As some of you may be aware, we recently launched a new national magazine: SELECT: Your City's Secrets Unlocked™ - an inside guide to your city's best bars, restaurants, events, attractions, and shopping and entertainment options. Want to discover the best bets in town? Serving as a personal [...]
July 23, 2017
Posted in
Business,
Customer Service,
Education,
Featured,
Healthcare,
Leadership,
Management,
Marketing,
Parenting,
Sales,
Social Media,
Technology
High-tech devices, social networks, and downloadable apps are now essential communications tools, and an everyday part of personal and professional life. But what does proper etiquette look like in an online + connected world? How do modern manners apply in the digital and social age? And what are [...]
As the best keynote speakers in Philadelphia, PA know, Pennsylvania has played a key role in the history of the United States as the meeting place where the founding fathers signed both the Declaration of Independence and the Constitution. Today, the City of Brotherly Love also continues to [...]
Are you on the lookout for the best keynote speaker in Tampa, Florida? Someone who has the ability to usher in a new era of growth and productivity for your organization? Maybe someone who possesses the skills necessary to crack the code on how to drive exponential growth [...]
April 22, 2017
Posted in
Business,
Customer Service,
Education,
Healthcare,
Leadership,
Management,
Marketing,
Parenting,
Sales,
Social Media,
Technology
Do you need a keynote speaker for a Boston event? A motivational speaker who can inspire your team to innovate, spot trends and grow the company exponentially? Maybe someone who can help you make sense of industry trends, and changing consumer demand? Whatever your requirements from a keynote [...]
April 22, 2017
Posted in
Business,
Customer Service,
Healthcare,
Leadership,
Management,
Marketing,
Parenting,
Sales,
Social Media,
Technology
Are you in need of a keynote speaker for a San Francisco, California meeting or event? The search process can be difficult, we know. So how do you nail down the best key note speaker in SF or the surrounding area? You might want to consider one important [...]