As any veteran CEO, manager and entrepreneur knows, there are many business lessons to be learned—and many of them can only be learned the hard way. While we’d all love to experience instant success, we learn so much more when we mess up, pick ourselves off the ground, [...]
Being both entrepreneur and consultant to businesses of every size, including Fortune 500 corporations, startups and small enterprises, yours truly has had the privilege of seeing the corporate world from all sides of the fence. Needless to say, starting and running an organization are two of this business [...]
Technology and innovation continue to advance at a blistering pace, bringing promising new developments in every field for 2013, 2014 and the foreseeable future. While this presents a challenge for many organizations looking to drive positive change management in an era of constant flux, it's one we remain [...]
Want to get ahead? Start failing your way upwards towards strategic innovation today. Here’s how to win, even when you lose.
Traveling the world as change management speakers, futurists and strategic innovation consultants, we enjoy the chance to interact with many of today's biggest business and brands, and gain some insight into their leadership strategies. The secret most successful organizations understand that differentiates them from those for whom the [...]
Social media is the go-to service for online marketing these days, but there’s still a lot of value in email marketing services like newsletters, flyers, advertisements and deals. Literature that’s delivered via email allows you to deliver more in-depth information than Twitter affords, and you can also customize [...]
You don't have to be the best keynote speaker, strategic consultant or senior management executive in the world to realize: Change is omnipresent in all aspects of professional life today, and increasingly impacting organizations at a rate that would make yesterday's business leaders' heads spin. Markets, best practices, [...]
What many professional speakers will tell you is that luck stands for laboring under correct knowledge (L.U.C.K.) - being less fond of catchy mnemonics, and more practically-minded, we'd actually argue it's more a function of strategy, timing and persistence. Which is to say that "luck is hard work," [...]
December 6, 2012
Posted in
Business,
Customer Service,
Education,
Featured,
Healthcare,
Leadership,
Management,
Marketing,
Sales,
Social Media,
Technology
We talk a lot about customer service. In fact, if you look at customer service closely, you’ll find that customer service is inevitably tied to every action we perform in the professional world. The old definition of “customer” doesn’t cut it anymore. No longer are customers merely clients [...]
December 6, 2012
Posted in
Business,
Customer Service,
Education,
Featured,
Healthcare,
Leadership,
Management,
Marketing,
Sales,
Social Media,
Technology
Everybody makes mistakes, even seemingly infallible business behemoths. The problem is, when said industry goliaths trip, the ground shakes for miles around. It’s not that mistakes and failure are things to be feared—in fact, if it happens in measured amounts, failure can be an important stepping stone to [...]