Leading With Change + Innovation
“If you really want to know about business, you should refer to Scott Steinberg.” -Sir Richard Branson, Virgin Group
Working professionals and business travelers have an endless array of high-tech apps, devices, and solutions at their disposal today. But with this power comes great responsibility, as we discuss in our bestselling book, The Business Etiquette Bible. Here, we’ve broken down some expert hints, tips, and guidelines that [...]
Chances are, you and your business are super connected. Whether you and your colleagues are packing smartphones, tablets, mobile devices, computers (or, let’s face it—all at once), we’re constantly attached to high-tech devices. Our bestselling book, The Business Etiquette Bible, explains how to best utilize these high-tech tools [...]
Many of us use social networks in our daily lives, but don’t quite know how to best fit these mediums into professional and business-related activities. We’ve covered these topics extensively in our bestselling book The Business Etiquette Bible – a complete guide to leading and communicating in the [...]
High-tech devices are everywhere today: But what do you need to know to use them most effectively and respectfully? On the heels of bestselling book The Business Etiquette Bible, we asked Rich DeMuro (www.facebook.com/richontech), tech reporter for KTLA-TV Los Angeles and Tribune Television to share his list of [...]
If you’re a working professional who’s still a bit confused about social networks and how to leverage them to build your business, you’re certainly not alone. Social networks – self-contained online forums where users can share their lives and careers and engage in ongoing dialogue with others in [...]
Look down at your phone, look up at your computer, or even just glance around your office. Virtually every aspect of our lives – and nearly every interaction and workplace object contained within them – has been dramatically changed by the advent of technology. As we point out [...]
Millennials are the first generation to grow up surrounded by mobile phones, social networks, and a 24/7 connected wireless Internet world. But how have these forces shaped the way that these talented young professionals communicate and think? In addition to diving deep into the topic in recent bestselling [...]
Everyone’s got an opinion: Some are just more vocal (and irate) than others. As many market leaders can tell you, customer complaints are the price of leadership – but it doesn’t mean they can’t be beneficial, or a source or inspiration and motivation both on the personal and [...]
Listening and empathy – defined as the ability to understand and share others’ feelings – go a long way towards building healthy friendships and romantic relationships. But it may surprise you to learn that these skills are of equal value in the boardroom and business community as well. [...]
Good customer service is enough to satisfy a purchaser. But great customer service is what it takes to make a purchaser come back to you time and time again. Case in point: One major study found that 69 percent of customers typically cease to do business with providers [...]
